Privacy Policy

The types of information we collect include information you provide directly and information automatically collected during service usage.

• Personal Information: Name, age, gender, contact information (phone, email, address), passport information, etc.
• Medical Information: Medical history, diagnostic reports, examination results, treatment records and other health-related information
• Usage Information: IP address, browser type, operating system, access time, browsing history, etc.
• Communication Information: Content of your communications with us, consultation records, service feedback, etc.

• Providing, improving and maintaining our medical services
• Matching you with suitable medical experts and hospital resources
• Coordinating and arranging remote consultations, inbound treatment services, etc.
• Providing professional medical translation and full-time accompaniment services
• Sending service notifications, appointment reminders, health information, etc.
• Processing payments and providing finance-related services
• Responding to your inquiries, complaints and suggestions
• Conducting anonymous data statistical analysis to improve service quality

We are committed to strictly protecting your personal information and will not sell your information. We may share your information in the following circumstances:

• Medical Service Providers: To provide medical services, we may share necessary medical information with partner hospitals, doctors, interpreters, etc.
• Authorized Service Providers: Delegating third-party service providers for payment processing, data analysis, customer service, etc.
• Legal Requirements: Providing information in accordance with laws, judicial procedures, court orders or government requirements
• Protection of Rights: To protect our legitimate rights, user safety or public interests

We use industry-leading security measures to protect your personal information:

• Encrypted Transmission: All data transmission uses SSL/TLS encryption to ensure data security during network transmission
• Access Control: Strictly limiting employee access and implementing hierarchical authorization management
• Data Backup: Regular data backups stored in secure physical and cloud environments
• Security Audit: Regular security vulnerability scanning and penetration testing
• Emergency Response: Establishing comprehensive data security incident emergency response plans

You have the following rights regarding your personal information:

• Right to Know: Understand how we collect, use and share your information
• Right to Access: Request to view personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal information
• Right to Deletion: Request deletion of your personal information where legally permitted
• Right to Restrict Processing: Request restriction of processing of your personal information
• Right to Data Portability: Obtain a copy of your personal information
• Right to Lodge Complaints: Lodge complaints with relevant regulatory authorities regarding privacy issues

To exercise the above rights, please contact us through the contact information provided on our Contact Us page.

We use cookies and similar technologies to enhance your user experience:

• Necessary Cookies: Ensure the normal operation of basic website functions
• Analytics Cookies: Help us understand user behavior and optimize services
• Functional Cookies: Remember your preferences and provide personalized services
• Marketing Cookies: Used to display relevant advertisements (with user consent)

You can refuse or manage cookies through your browser settings.

As a cross-border medical service provider, we may transfer your information to servers or recipients outside China. These countries and regions may have different data protection laws.

When conducting international transfers, we will:

• Ensure the recipient has an adequate level of data protection
• Sign standard contractual clauses or obtain your explicit consent
• Take necessary security measures to protect your information

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with an effective date.

For significant changes, we will notify you through website announcements or emails. We recommend that you review this page regularly to stay informed.

Last Updated: January 1, 2024